Refund policy
We support returns and exchanges within 90 days from the date of receipt
1. Specific instructions for product returns and exchanges
Return requirements for products that meet the return conditions:
a. The returned products must be in a new, unworn, undamaged state, and come with the original brand packaging box and all accessories (the transparent packaging tape on the outer packaging box of the product has been torn off and is also considered opened). Please understand!
b. All unopened products must be returned within 90 days from the date of receipt. Refunds will be processed within 1 to 3 working days after the return is received and confirmed to be correct.
c. If you need to return the entire order, please be sure to return all the products in the order (including free gifts and packaging gift boxes).
d. If you want to exchange for other equivalent products, please return the order you need to return first. After we receive the return and confirm that it is correct, we will send you a new product. If you want to exchange for non-equivalent products, please return and refund your order first, and then go to the website to order other products you like, and we will send them separately.
The following items cannot be returned or exchanged:
Special promotional products, customized products, and any other products that are not supported for return or exchange on the product page.
Free gifts cannot be returned or exchanged.
About return and exchange shipping fee:
a. If you find that the product has quality problems after receiving the goods, we will accept the return of this product after providing the relevant package. And we will bear the shipping cost when sending.
b. If you find that the product is sent incorrectly after receiving the goods, please contact us to provide your order number. After verifying that the goods are sent incorrectly, you can choose to return or exchange them, and we will bear the shipping cost of the return and exchange.
c. If the return is caused by non-quality problems and the buyer's own reasons, the buyer shall bear the postage for returning the goods and the shipping cost for re-sending.
2. How to return or exchange goods?
Return or exchange application: Please contact our customer service email at returns@antercom.com to apply for return or exchange. We estimate that it will take 1 to 3 working days to process the application. After the application is approved, please send the goods you need to return along with the product delivery list and return them to the address in the return or exchange confirmation email.
If you use an uncheckable express delivery method to return goods, the company will not be responsible for the loss, damage, or misdelivery of the goods. Please forgive us.
3. Return and exchange process:
Contact customer service email to register for return and exchange → provide pictures of returned goods → customer service confirms return and exchange application → send back returned goods → return confirmation → process refund or exchange
If you have any questions, please contact our customer service returns@antercom.com
4.About Refunds
Once we receive and inspect your return, we will notify you within 1-3 business days and let you know if your refund has been approved. If approved, the funds will be automatically refunded to the original payment method:
Please keep in mind that your bank or credit card company may also take some time to process and post the refund. Refunds generally take 6-8 working days to be credited to your account, depending on the speed of your bank.
If you have any questions, please contact the support email: returns@antercom.com.